Personalised items are non-returnable. A refund will only be permitted if the item is faulty, damaged or wrong. We accept no responsibility once a personalised sign has been ordered or after a print proof has been approved.
The Information you supply to us
When you use our website to purchase one of our products you will be asked to provide your name, address, contact number and email address. We will also take payment details from you through our Paypal checkout. We need this information in order to make and send your order. Without this information we are unable to process your order. Your information is protected by HTTPS security protocol and validated by an SSL certificate.
Cookies and technology
You can choose to accept or decline cookies. Most web browsers will automatically accept cookies, but you can modify your settings to decline them if you prefer.
When you provide us with personal information to complete a transaction, verify your credit or debit card, place an order, arrange for a delivery, or contact us with a query, you consent to our collecting that information and using it for that specific purpose only.
If we ask for your personal information for a different purpose such as marketing, we will ask you directly for your expressed consent and provide you with an opportunity to unsubscribe at the bottom of all our marketing emails. You can also email us directly to ask to be removed from our mailing list, email:
How we use and what we do with your information
The information you supply when you place an order or send us an email is used so we can fulfil your order and answer any questions you may have.
We will only use your personal information for:
Processing and designing your order.
Passing on your delivery address to our carefully chosen partners so that they can deliver your order to you. You’ll find details of these in the next section.
Planning our future business activities such as analysis of customer shopping habits and the success of marketing and advertising campaigns.
Technical administration of our website
If you choose to enter a sweepstake or competition, we will use your information to manage these.
We may send you details of changes to our services, policies, products or your order. This information is transactional and therefore you are unable to opt out.
With your explicit permission, we will send you marketing emails about our business, new products, special offers, competitions and other news and updates.
We only keep your information for as long as it is necessary for us to provide an adequate service. Although even after your order has been completed, it may be appropriate for us to retain your information for legal and audit purposes.
Information we share with our partners
We may be required to provide relevant personal information to companies who we work with for transactional-related purposes. These are:
We recommend that you read the individual companies privacy policies to establish how they use your personal information. Occasionally we may be required by law disclose your information.
Credit / Debit Cards